My36 Privacy Policy — Protecting Our Users' Data
This Privacy Policy explains how my36 collects, uses, stores and protects your personal information when you use our platform. We are committed to handling your privacy with the utmost seriousness and transparency.
By registering for or using the my36 platform, you agree to the practices described in this policy. Please read each section carefully to understand your rights as a user.
Types of Information We Collect
When you register a my36 account, we collect your full name, mobile number, email address, and encrypted password. This information is required to verify your identity and enable secure access to your account.
To process deposits and withdrawals in Malaysian Ringgit (MYR), we maintain transaction records including the payment methods used, such as FPX or Touch'n Go eWallet. Full bank account numbers are not stored directly by my36 — they are handled by registered third-party payment providers.
We automatically collect technical information including device type, operating system, browser type, IP address, screen resolution, and language settings. This helps us ensure the platform runs correctly across all devices, including Android and iOS mobile phones.
We record in-platform activity such as games played, session dates and times, betting history, and interactions with the interface. This data is used to improve the user experience and to detect suspicious activity for account security purposes.
How We Use Your Information
My36 uses collected information solely for legitimate and transparent purposes. Here are the main ways your information is used:
Verifying your identity at login, detecting unauthorised access, and protecting your account from fraud.
Processing MYR deposits and withdrawals, maintaining financial records, and meeting accounting requirements.
Analysing usage patterns to improve the interface, resolve technical issues, and develop new features.
Responding to customer support enquiries, sending important account notices and providing technical assistance.
Complying with Malaysian legal requirements, including anti-money laundering regulations and user data protection laws.
Understanding aggregated platform usage patterns to guide feature development and reduce response times.
Cookies & Tracking Technologies
The my36 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use
- Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your preferences such as interface language and display settings to make future visits more convenient.
- Analytics Cookies: Collects aggregated usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security Cookies: Used to detect and prevent fraudulent activity, bots, and unauthorised access to user accounts.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the my36 platform, including your ability to log in to your account.
Data Storage, Security & Third Parties
Technical Security Measures
My36 implements multiple technical security measures to protect your data. All data transmitted between your device and our servers is protected with SSL (Secure Socket Layer) encryption. Account passwords are stored in hashed form using secure algorithms and cannot be read by my36 staff. Access to internal databases is restricted to authorised personnel only.
Data Retention Period
My36 retains your personal data for as long as your account is active or as needed to provide our services. After an account is closed at the user's request, personal data will be kept for the minimum period required under Malaysian law before being securely deleted.
Third-Party Sharing
My36 does not sell, rent, or share users' personal information with third parties for marketing purposes. Data is only shared in the following situations:
- With payment providers required to process your MYR transactions.
- With gaming platform service providers that require minimal information to verify user eligibility.
- When required by Malaysian law or a valid court order.
- To protect the rights, property or safety of my36, other users or the general public.
All third-party providers working with my36 are bound by confidentiality agreements and are required to process data in accordance with our established security standards.
Your Rights as a User and How to Contact Us
You may request a copy of the personal information we hold about you at any time. Requests can be submitted through the my36 support team.
If the information we hold about you is inaccurate or outdated, you have the right to request a correction. Log in to your account to update your profile information.
You may request account closure and deletion of your personal data, subject to the minimum retention periods required under Malaysian law.
Changes to This Privacy Policy
My36 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices or applicable legal requirements. Users will be notified of any significant changes via an in-platform notice or email. The date of the most recent update will be shown at the top of this document.
Contact Support Team
For any questions about your data privacy, access requests, or complaints regarding the use of your personal information, you can reach the my36 team via our support email at[email protected]. We aim to respond to all privacy enquiries within a reasonable timeframe. You may also refer to the FAQ for answers to frequently asked questions.
Your Privacy Is Our Priority
My36 is committed to handling your data transparently and responsibly. If you're ready to get started, register an account today or contact us if you have any questions.
Register Account FAQ