My36 Responsible Gaming — Play Smart, Stay in Control
At my36, we believe that gaming is only enjoyable when it's done in a healthy, controlled way. This page provides practical guidance, self-control tools and support information to help you maintain a balanced gaming experience.
Gaming is entertainment, not a financial solution. We encourage all users to play within comfortable limits and seek help when needed.
My36's Commitment to Responsible Gaming
My36 takes its social responsibility seriously. As an entertainment platform operating in Malaysia, we understand that some users may struggle to manage their gaming habits. That's why we offer a range of resources and tools designed to help users make informed, responsible decisions.
Our goal is to keep my36 a safe and enjoyable entertainment platform — not a source of stress or financial hardship. We encourage all users to set their own personal limits and stick to them.
Responsible gaming means you play for enjoyment, not to escape problems or chase losses. Every gaming session should be treated as entertainment — with an RM amount you are comfortable spending.
Signs of At-Risk Gaming Behaviour
Recognising the early warning signs is the first step toward getting help. Please check whether you or someone you know is showing any of the following behaviours:
Spending money meant for basic necessities such as rent, food, or bills.
Borrowing money from family or friends to keep playing after losses.
Chasing losses by playing more to "recover" money already lost — this is a particularly dangerous pattern.
Hiding the amount of money spent from a partner or family members.
Feeling restless, anxious, or irritable when unable to play.
Neglecting work, family, or social responsibilities due to gaming.
Playing to escape problems, sadness or stress.
Unable to stop playing even after deciding to do so.
Setting Healthy Time and Budget Limits
The most effective way to enjoy a risk-free gaming experience is to set clear limits before you start your session. Here are some practical guidelines we recommend:
Decide on a maximum MYR amount you are willing to spend in a day before opening the platform. Do not exceed this limit under any circumstances.
Set a reasonable time limit for each session — for example, no more than one consecutive hour. Short breaks between sessions are important.
Set a weekly deposit limit that won't strain your finances. Make sure the amount spent does not affect your savings or monthly commitments.
Set a realistic win target. Once you hit it, stop and enjoy the win. Continuing to play after a win often leads to losses.
Self-Control Features on the my36 Platform
My36 offers several self-control options that you can activate at any time through your account settings:
You can set daily, weekly, or monthly deposit limits to control how much money is added to your my36 account. These limits take effect immediately and can only be increased after a review period.
The break or "cooling-off" option lets you temporarily suspend access to your account for a period of your choice — whether that's a few days or a few weeks. This gives you the space to reassess your gaming habits without any pressure.
If you feel you need a longer break, the self-exclusion option allows you to close access to your my36 account for an extended period. Contact our support team for help activating this option.
How to access self-control tools: Log in to your my36 account, go to Account Settings and select the Responsible Gaming menu. All control options are listed there and can be activated in just a few steps. If you need assistance, the my36 support team is available at any time.
Minor Protection
My36 takes the protection of children and young people very seriously. Our platform is exclusively for users aged 18 years and above. We carry out age verification during the registration process and reserve the right to request identity documents at any time.
If you share a device with younger family members, we recommend taking the following steps to prevent unauthorised access:
- Always log out of your my36 account after every session.
- Do not save your password on shared devices.
- Use a strong, unique password for your account.
- Enable screen lock on your device when it is not in use.
- Use parental control software on devices accessed by children.
If you suspect that a minor has accessed a my36 account, please contact our support team immediately so that appropriate action can be taken.
Life Balance & Seeking Professional Help
Healthy gaming is just one small part of a well-rounded life. Make sure your priorities stay in order — family, work, health and social relationships should always come first before any form of entertainment.
- Playing only with money you can afford to lose without affecting your daily life.
- Treating gaming as entertainment, not a source of income.
- Can stop at any time without feeling compelled to continue.
- Still maintaining healthy relationships with family and friends.
- Not using gaming to escape personal problems.
If you or someone you know needs help with uncontrolled gaming habits, there are professional organisations in Malaysia that can assist:
- Talian Kasih: 15999 — free 24-hour counselling service.
- Government Hospitals: Psychiatry or counselling departments can provide support for behavioural addiction.
- Private Counsellors: Many private clinics in Malaysia offer counselling services for habit management.
If you are unsure whether your gaming habits have become a problem, talking to someone you trust is a good first step. The my36 support team can also connect you with the right resources. Do not hesitate to reach out to us at [email protected] or visit the FAQ for more information on self-control options and available support.
Play Smart, Enjoy Every Moment
My36 is here to make sure your experience stays fun and safe. If you're ready to play responsibly, register an account today or check our FAQ for further enquiries.
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